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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeremy Lord

November 30, 2023

5  out of  5 rating by Jeremy Lord
"I would just like to day Thank you to StateFarm and mostly Amaris Newport for being so helpful and professional. Thank you Amaris!"

Kayla Mackay

November 29, 2023

5  out of  5 rating by Kayla Mackay
"Amaris Newport, was absolutely fantastic today, even though she wasn't able to get me switched over to state farm, she made the whole experience fun and informative. I even learned some things I didn't know about when setting up insurance. 10/10 recommend her always. Y'all should give her a bonus or a raise or something for that outstanding and genuine customer service. You don't find many people like her out there that actually enjoys her work the same way I do which made working with her that much smoother because we were able to relate to each other on a semi personal level as well as professional."


November 23, 2023

5  out of  5 rating by skredrose2
"Best customer service and very friendly communication"

Yelena Brown

November 16, 2023

5  out of  5 rating by Yelena Brown
"I have been with this agency for several years now. They are able to give me competitive rates for my cars and houses, they are easy to work with, respond in a timely manner and explain and answer all my questions, no issues at all. Recommended if you are looking for insurance."

Julia N

November 16, 2023

5  out of  5 rating by Julia N
"Amaris was a great help in understanding what policy best fit my needs. Very knowledgeable and confident. I am sure I will be with Doug Jones for many years to com."

Mir Jawzjani

November 7, 2023

5  out of  5 rating by Mir Jawzjani
"Friendly and helpful"

Arturo Ortega

October 6, 2023

1  out of  5 rating by Arturo Ortega
"Did not have good experiences with State Farm. I was supposed to get my refund from them. They keep telling me that my refund is in the mail. It never came. 3 months later. Iam still waiting for my refund that’s owed to me. Glad Amaris Newport called me from State Farm and did some investigation about my refund. And thanks to Amaris. I will finally get my refund that’s owed to me from State Farm. Thanks Amaris!!!"

Surafeal Girma

September 28, 2023

5  out of  5 rating by Surafeal Girma
"Excellent help."

Kevin Hubbard

September 27, 2023

5  out of  5 rating by Kevin Hubbard
"Doug Jones and his team are the best. Every time I need something done, new policy, change in policy etc. Norma, Talwinder, Jamie, Amaris and the rest of the team are always on it. I have all my insurance needs with this agency and wouldn’t do business anywhere else. Thank you all for everything!!!!"

Better late than never

September 26, 2023

5  out of  5 rating by Better late than never
"Excellent customer service. very nice. Great attitude.Was very helpful with all my questions."

Ahmad Siyar

February 25, 2023

2  out of  5 rating by Ahmad Siyar
"This used to be a good insurance provider. No longer. I have never had a single claim but they raise rates non-stop. For the past week I have been trying to get someone on the phone to no avail. I am pretty sure it's time for a change for me."

tea green

June 10, 2021

5  out of  5 rating by tea green
"All staffs there are nice, professional and great customer service! Very informative and helpful! The best place for insurance needs! Especially Talwinder- great customer service- 5 stars!"

Leonard Mickelsen

April 15, 2021

5  out of  5 rating by Leonard Mickelsen
"When we where shopping for auto insurance, they provided a very competitive rate for both car and home. After using Safe and Save app for 8 months, Norma from Doug Jones office called to tell us that they cut our car premiums in half. Whenever we have called the office, they are always very cheerful and able to help with what ever we needed. A great group of people to work with."


April 9, 2021

5  out of  5 rating by Thomas
"Great conversation with a lot of information. Very catered experience!!!"

Matthew Williams

March 10, 2021

5  out of  5 rating by Matthew Williams
"Norma has the best customer service ever. Always so helpful"

Stuart Morgan

November 16, 2020

5  out of  5 rating by Stuart Morgan
"The thing I like most about Doug and his employees is that they are extremely forthright about the coverages you need. They never try to "upsell" you and always explain to you why it is better to have a particular type of coverage. Honest insurance brokers are hard to come by but you will always have one in Doug Jones!"

John Nelson

October 31, 2020

5  out of  5 rating by John Nelson
"I carry multiple lines of insurance through Doug, and have always been impressed by his timeliness, professionalism, and accessibility. Equally important, Doug is an active member of the local community who volunteers his time and money with multiple worthy causes."


October 28, 2020

5  out of  5 rating by Brian
"Doug covers our home owners insurance, auto insurance, and our mortgage. We have been extremely pleased with his diligent work, professionalism, and attentiveness. Doug has saved us a lot of money and given us great insurance products. I would recommend him without reservation. He is the only one we will entrust our insurance and mortgage to now. Five stars!!"

Jeff Flinders

October 28, 2020

5  out of  5 rating by Jeff Flinders
"Doug and his office has always taken my interest first. Any questions or concerns they’re there to help immediately. Top notch service and top notch family. I am proud to be a customer."

An Nguyen

September 30, 2018

5  out of  5 rating by An Nguyen
"Excellent customer service. Marlia went above and beyond in helping me with some issue from my previous State Farm agency. She is very professional and helpful."

salina jones

November 13, 2014

5  out of  5 rating by salina jones
"I've been with this agency since he started. Doug Jones and his team have been exactly what I want from my insurance agency. They answer the phone, respond to me via email when I ask which helps since I work and have a family to manage and not my insurance. I would recommend them to anyone looking for a group of agents that care about you and will take the time to understand your needs and service preferences."

Robert Anderson

November 4, 2014

5  out of  5 rating by Robert Anderson
"Great Agency. They are available when we need them, able to explain insurance so we understand and give us options. I appreciate Doug Jones is a State Farm Agent willing to come and meet us at our home or Starbucks without hesitation."

Jamie Robertson

October 31, 2014

5  out of  5 rating by Jamie Robertson
"I have known Doug and his agency since it opened in the mid-2000's. I have always been impressed with their helpful, caring and professional service. The location in downtown Kent is really easy to find and get to being just two mins off the main road and right across the street from a very popular Starbucks. I have never had a problem with parking either. In addition, Doug is an all-round good person and I think highly of his involvement in his local community and local schools."

Michele Graves

October 22, 2014

5  out of  5 rating by Michele Graves
"My husband and I have been a client of Doug Jones for many years. It only takes one brief phone call to his office to get things done whether it is a policy change, a question about coverage, or to report an accident. We have the utmost confidence in Doug and State Farm Insurance with the coverage of our home, vehicles, and life!"

Saint Patrick Catholic School

October 22, 2014

5  out of  5 rating by Saint Patrick Catholic School
"Doug Jones and State Farm have exceeded our expectations for value, customer service and satisfaction. Doug made the process of switching insurance providers so easy, we wondered why we hadn't done it sooner!"